Impressions to Keep
Returns & Refunds policy
CANCELLATION OF ORDER
You are entitled to cancel your order without giving any reason for doing so.
HOWEVER: All items are made to order & production usually starts the day after your order is placed.
If we have started to create your order it might not be possible to fully cancel without incurring some of the costs of time & materials already committed.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement.
You can inform us of your decision by e-mail emmakateford@gmail.com
We will reimburse you all or partial payment no later than 30 days from the day on which we receive your notice of cancellation.
RETURNS & EXCHANGES:
It is not possible to exchange items.
Returns with full refund are only accepted of the item is faulty. you will be reimbursed the full cost of the item including postage & upon return of the item.
Conditions for returns:
In order for the goods to be eligible for a return, please make sure that:
The goods were purchased in the last 30 days
The goods are in the original packaging
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.
Returning Goods
You are responsible for the cost and risk of returning the goods to us.
Return address will be supplied upon agreement of return.
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts:
If the goods were marked as a gift when purchased and then shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us by e-mail emmakateford@gmail.com